Below is a list of our frequently asked questions. Select the different tab sections to get answers to specific activities. Please email or call if you still have a question after reading our FAQs.
What are your hours? Our box office is open from 9AM-7PM most days.
Where are you located? 5586 W 76 Country Blvd Branson, MO 65616
What is your phone number? 417-334-4191
Do you offer group discounts? Yes, for groups 15 & over. Learn more here.
What is your refund policy? All tickets purchased online are can receive a refund before 48 hours of showtime or tour.
Is parking free? Yes, parking is free for all activities.
Where do I park? If you are here to enjoy our Shows, Adventure Park Gated Admission, or Zipline Canopy Tours, please park at 5585 W Country Blvd Branson, Mo 65616, we have additional parking across the street at 5586 RT-376 Branson, Mo 65616 that is accessible by tunnel from either parking areas. If you are here to enjoy any of the following attractions individually, please park at 6021 W 76 Country Blvd Branson, Mo 65616: Copperhead Mountain Coaster, Vigilante Extreme Ziprider, Inspiration Tower or the SkyTrail Ropes Course.
If I park at one end of park, can I walk to get to the other side? No, unless you purchase an adventure park entry pass – you will need to drive over.
Is the park open year round? The park is open during peak season and select weekdays the rest of the year. View full schedule here.
Can I walk up to view Old Matt’s Cabin? You can purchase a ticket to tour the park or take a Historic Tour.
Are there restrooms on site? Yes. There are restrooms next to Sammy Lane’s and inside the Shepherd’s Grill, as well as inside the Park Gated Entry.
Do you offer package deals? Yes, please click here to learn more.
Is the park entry handicapped accessible? It is located on natural terrain so not all of that is on ADA grade. We do have some paved paths.
Do you offer horseback riding? No, but our neighbors do. Their company is called Ozark Mountain Trail Rides
Do you rent electric scooters? No, sorry.
Do you have a dress code? Shepherd of the Hills reserves the right to remove visitors on their park who wear clothing that could create a distraction. Inappropriate or Offensive clothing includes: Clothing displaying offensive messages/language, clothing made with offensive material, (ie transparent), clothing that is excessively torn, clothing which exposes inappropriate portions of the body such as string bikini tops, bikini bottoms, etc. All guests are required to wear shirts and shoes at all times.
We have several families who are wanting to sit together for a show but are planning to book separate, will our seats be next to each other? If you are booking online, we cannot guarantee you will be sitting together. Please call the box office and we can help arrange seating for your group.
Do you offer Charitable Donation Requests?
Yes! Shepherd of the Hills is proud to support the communities of Taney County and Stone County, Missouri — our neighbors and our home. Our donation program is focused on creating real, visible impact right here in the Branson area. Because we receive a high volume of requests from across the country, we’ve created a simple application process to make sure our giving goes where it will matter most.We no longer accept donation requests by email, postal mail, in person, or phone. All requests must be submitted through this page.
When is the Epic American Tale? Our season starts mid May and ends in late October.
Where is the Epic American Tale? It is located in the Thurman Old Mill Theatre.
Where do I get my tickets? Please pick up your tickets in the ticket office inside the main building on park.
What does your child age range? A child’s ticket is from 4-12, although if you would like your 3 and younger child to have a seat, please purchase a ticket for them. Children will be asked to sit on laps.
How do I get to the theatre? Trams take our customers down to the theatre and back up to the parking lot after the show.
What is your refund policy? All tickets purchased online are can receive a refund within 48 hours of showtime.
The forecast is calling for rain, will I get a refund? If we decide to cancel the show, we will contact you to offer a refund or see if you would like to switch to a different show.
What if it starts to rain during the show? A full refund will be given for a rainout that occurs prior to intermission and a rain check will be given for a rainout that occurs after intermission
If I did the Chuckwagon dinner+show option, where is dinner served? It is served in the Playhouse Dinner Theater during the Chuckwagon show.
Do you offer military discounts? Yes, veterans and military receive $10 off an Epic American Tale ticket. Must show valid ID.
Is the show family-friendly? Yes! The dialogue may be harder for kids to understand at times but it is very kid-friendly.
Are there concessions at the show? Yes, food and drink are available.
How will I find my seat? We have ushers there to help assist you in finding your seat.
What days is the show on? Tuesdays, Thursdays, Saturdays.
Is the outdoor theater handicapped accessible? Yes, we do seating which is handicapped accessible.
Are there restrooms nearby? Yes, we have them in the theatre.
Am I going to be hot/cold during the show? The show is outdoors, so please plan according to the weather. The show starts at dusk and runs into the evening.
Who are the men wearing hoods? They are a group called the Bald Knobbers. They terrorized the hills in Branson, and were thieves and arsonists who traveled in packs and wore black hoods to protect their identity.
We have several families who are wanting to sit together for a show but are planning to book separate, will our seats be next to each other? If you are booking online, we cannot guarantee you will be sitting together. Please call the box office and we can help arrange seating for your group.
Where are the dinner shows located? Inside the Playhouse Theatre. It is a yellow building in the main area of the park.
Are are the dinner shows inside? Yes, all dinner shows are indoors.
We have several families who are wanting to sit together for a show but are planning to book separate, will our seats be next to each other? If you are booking online, we cannot guarantee you will be sitting together. Please call the box office and we can help arrange seating for your group.
Where do I get my tickets? Please pick up your tickets in the ticket office located inside Shepherd’s Grill building.
Is dinner served inside the Playhouse Theatre? Yes, dinner is served at your seat.
What is your refund policy? All tickets purchased online are can receive a refund within 48 hours of showtime.
Who caters the dinner show? Our Shepherd’s Grill Restaurant serves and caters the meals.
Do I need to show up at the time of my ticket? Yes, we will start serving dinner shortly after. Most shows you will eat during the show or right before.
How are the tables set up in the theater? The tables are in rows – connected together. There is no spacing between tables in the rows.
How do I know where to sit? We have the rows and seats labeled, as well as employees who can help you get to your seats.
What drinks do you serve? Tea, Lemonade or Water.
Is there meat served with every meal? Yes, all dinners have meat. See individual show menus for more information. Vegetarian option is available upon request.
Is there any steps getting to my seat? No, the theatre entrance is on ground level and there is a slope to walk down to the stage.
Are outside food or drinks allowed? No
Is the show family-friendly? Yes! All our shows are family/kid friendly.
Is the theatre handicapped accessible? Yes, it is located on a ground level and has a slope to get to seats.
What shoes should I wear? Please wear closed-toed shoes for our ziplines and ropes course.
Where do I park? f you are here to enjoy our Shows, Adventure Park Gated Admission, or Zipline Canopy Tours, please park at 5585 W Country Blvd Branson, Mo 65616, we have additional parking across the street at 5586 RT-376 Branson, Mo 65616 that is accessible by tunnel from either parking areas. If you are here to enjoy any of the following attractions individually, please park at 6021 W 76 Country Blvd Branson, Mo 65616: Copperhead Mountain Coaster, Vigilante Extreme Ziprider, Inspiration Tower or the SkyTrail Ropes Course.
Where do I get tickets on the park? Head inside the inspiration tower or the main ticket office for tickets and more information.
Do I need to make a reservation? Reservations are highly recommended for our Zipline Canopy Tours and Vigilante Extreme Ziprider.
What is your refund policy? All tickets purchased online are can receive a refund within 48 hours of the tour.
Where do I check-in for Zipline Canopy Tours? Check-in is located at the main entrance, 5586 W. 76 Country Blvd, inside of Shepherd’s Grill building at the Ticket Office.
Do the Zipline Canopy Tours operate in rain? We operate rain or shine. If it is determined that it is unsafe for our guests to zipline (typically for thunderstorms or extreme high-winds), we will close and a refund will be given. (Based on the managers discretion). No other refunds will be given within 48 hours, unless we close. Please dress accordingly to the weather.
Where is the Inspiration Tower? The tower is located at 6021 W. 76 Hwy, just past the main entrance of the park. You will see a large tower. Head to the bottom of the tower and you will find an entrance.
My child is 3 years old, what can they participate in? 3 year olds are able to go on our Zipline Canopy Tour (they will be on their own line or tandem with our tour guide.) They are also able to go on the Lil’ Tykes Ropes Course (ages 2-4) and the Inspiration Tower.
What are the health requirements to zip or ride? Since this is an adventure sport activity, we do not recommend those to ride with high blood pressure, heart, back, or neck problems, motion sickness, recent surgery, medical sensitivity to quick stopping motions, extreme fear of heights, epilepsy, history of panic attacks or other conditions which could be aggravated by this adventure. Expectant mothers should not ride.
Are there any weight requirements? Yes, Vigilante requires riders to be between 75-275lbs. Zipline Canopy Tours max weight is 275lbs. Max Weight for the Coaster Cart is 325lbs in Dry Conditions and 280lbs in Wet Conditions.
What is the bag policy for the gated admission? We want every guest to feel comfortable and welcome, which is why we do not currently place any restrictions on the size or type of bags you may bring with you. You’re welcome to bring whatever you need to enjoy your visit. Please note: Bags can be subject to search upon entry. We do not offer bag check or on-site storage, so we recommend planning accordingly.
Do you allow outside food and drinks? Guests are welcome to bring outside snacks and drinks into the park. Please help us keep the park clean by properly disposing of any trash. Alcohol and glass containers are not permitted. Outside food and drinks are not allowed at the shows.
Do you allow dogs? Guests with disabilities may bring their trained service dogs to assist them during their visit in the gated park area. Service dogs must remain under control at all times, either on a leash or harness, unless doing so interferes with their work. Please note that emotional support animals, comfort animals, and pets do not qualify as service animals under the ADA and are not permitted in the park.
When does Christmas start? Shepherd’s Christmas starts on Nov. 1st. Select events start on different days. Learn more here.
Can I purchase a ticket the same day for North Pole Adventure or Trail of Lights? Yes, you can. We recommend purchasing tickets online to get through the line faster.
Will Santa be on your property? Yes, Santa will be at our North Pole Adventure.
Can you take cash or credit? Yes, we accept cash or credit card.
Is the Trail of Lights the same thing as North Pole Adventure? No, these are two separate events with completely different lights to view. The North Pole Adventure also offers activities including a visit from Santa.
How long is the Trail of Lights take? The trail of lights takes anywhere from 20-30 minutes to drive through, depending on how fast you drive. The trail is over a mile long.
We value your safety here at The Shepherd of the Hills Adventure Park. In the event of occasional inclement weather we adhere to the following guidelines listed below. During these times we invite you to visit shops or Shepherd’s Grill until the weather passes. Thank you for your cooperation!
Lightning Within 10 Miles Of The Park
The operation of the following ride(s) will be suspended until lightning is no longer present for at least 15 minutes after the last lightning strike as monitored on park radar by our safety/security team: Vigilante Extreme Ziprider, Copperhead Mountain Coaster
Lightning Within 5 Miles Of The Park
IN ADDITION TO THE RIDES LISTED ABOVE IN THE LIGHTNING GUIDELINE, the operation of the following rides/attractions will be suspended until lightning is no longer present for at least 15 minutes after the last lightning strike as monitored on park radar by our safety/security team: Ropes Course, Canopy Tours.
Wind Restrictions
The following rides will not operate if sustained winds last for more than 45 minutes beyond:
10 mph N or S winds- Vigilante
30 mph- Canopy Tours
Precipitation
The following rides will not operate if heavy rain, hail or freezing precipitation is present: Copperhead Coaster, Ropes Course, Vigilante Extreme Ziprider, Canopy Tours.
Additional Information
In the event of inclement weather, we will close the Farm along with any other outdoor attractions if it falls under our weather guidelines.
Copperhead Mountain Coaster and General Adventure Park Pass-
Sunny Day Guarantee: If you experience 90 minutes of continuous rain or weather interruption that restricts rides, attractions and your fun at The Shepherd of the Hills Adventure Park, causing your visit to be shortened, please stop by the nearest ticket agent before you leave to receive a complimentary return ticket valid for any day during the same operating season. Please note: Some restrictions apply.
Canopy Tours and Vigilante Extreme Ziprider-
Rainy Day Check/Refunds For the Vigilante Extreme Ziprider: If you experience 90 minutes of continuous rain or weather interruption that restricts your Zip-lining experience at The Shepherd of the Hills Adventure Park, please stop by the nearest ticket agent before you leave to reschedule or receive a refund. Please note: Some restrictions apply
For the Zipline Canopy Tours: Any tour that stops after the 4th line due to weather, will get a rain check. Any tour that starts on the 5th line and on, and we cancel, will get a free coaster ride and no refund. (Based on the managers discretion)
Guests under the age of 16 must be accompanied by a responsible adult while participating in any activities at Shepherd’s Adventure Park. Participants aged 16 or 17 may take part without an accompanying adult, but all guests under 18 years of age must have a waiver completed and signed by their legal parent or guardian before participating.
In cases where a minor is supervising another minor (e.g., a 16- or 17-year-old accompanying someone under 16), the signing parent or guardian of the younger participant acknowledges and accepts that they are authorizing a minor to act in a supervisory role. By completing the waiver, the legal guardian confirms they understand and accept full responsibility for this arrangement.
Waivers can be completed in advance online or on-site at the park. No exceptions will be made to this policy.