FAQs

Below is a list of our frequently asked questions. Select the different tab sections to get answers to specific activities. Please email or call if you still have a question after reading our FAQs.

What are your hours? Our box office is open from 9AM-7PM most days.

Where are you located? 5586 W 76 Country Blvd Branson, MO 65616

What is your phone number? 417-334-4191

Are masks required? Face masks are now REQUIRED in all indoor facilities. Masks and social distancing is reccomended outdoors. We have hand sanitizing locations around the park as well. Learn more here: https://theshepherdofthehills.com/covid-19/

Do you offer group discounts? Yes, for groups 15 & over. Learn more here.

Is parking free? Yes, parking is free for all activities.

Where do I park? We ask for you to park at our main entrance (by the restaurant) unless you are enjoying the adventure park activities or inspiration tower.

If I park at one end of park, can I walk to get to the other side? No, unless you purchase a farm entry pass – you will need to drive over.

Is the farm open year round? As of now, the farm is only open when we have events.

Can I walk up to view Old Matt’s Cabin? When we have our fall and Christmas events, you can purchase a ticket to tour the farm.

Is there restrooms on site? Yes.

Do you offer package deals? Yes, please click here to learn more.

Is the farm entry handicapped accessible? It is located on natural terrain so not all of that is on ADA grade. We so have some paved paths.

Do you offer horseback riding? No, but our neighbors do. Their company is called Ozark Mountain Trail Rides

When is the outdoor drama? Our season starts late May and ends late October.

Where is the outdoor drama? It is located in the Thurman Old Mill Theatre.

Where do I get my tickets? Please pick up your tickets in Aunt Mollie’s Mercantile.

What does your child age range? A child’s ticket is from 4-16, although if you would like your 3 and younger child to have a seat, please purchase a ticket for them. Children will be asked to sit on laps.

How do I get to the theatre? Trams take our customers down to the theatre and back up to the parking lot after the show.

If I did the dinner+show option, where is dinner served? It is in the basement of Shepherd’s Mill named Harold’s Hall.

How does the dinner option work? Arrive an hour & a half before the show. Get your dinner voucher ticket at the box office and head down to Harold’s Hall. 

Do you offer military discounts? Yes, veterans and military receive $10 off a outdoor drama ticket. Must show valid ID.

Is the show family-friendly? Yes! The dialogue may be harder for kids to understand at times but it is very kid-friendly.

Is there concessions at the show? Yes, food and drink is available.

How will I find my seat? We have ushers there to help assist you in finding your seat.

What days is the show on? Tuesdays, Thursdays, Saturdays.

The forecast is calling for rain, will I get a refund? If we decide to cancel the show, we will contact you to offer a refund or see if you would like to switch to a different show.

Is the drama handicapped accessible? Yes, we do seating which is handicapped accessible.

Is there restrooms nearby? Yes, we have them in the theatre.

Am I going to be hot/cold during the show? The show is outdoors, so please plan according to the weather. The show starts at dusk and runs into the evening.

Where are the dinner shows located? Inside the Playhouse Theatre. It is a yellow building in the main area of the park.

Are are the dinner shows inside? Yes, all dinner shows are indoors.

Where do I get my tickets? Please pick up your tickets in Aunt Mollie’s Mercantile.

Is dinner served inside the Playhouse Theatre? Yes, dinner is served at your seat.

Who caters the dinner show? Our Shepherd’s Mill Restaurant serves and caters the meals.

Do I need to show up at the time of my ticket? Yes, we will start serving dinner shortly after. Most shows you will eat during the show or right before.

How are the tables set up in the theater? The tables are in rows – connected together. There is no spacing between tables in the rows.

How do I know where to sit? We have the rows and seats labeled, as well as employees who can help you get to your seats.

What drinks do you serve? Tea, Lemonade or Water.

Is there meat served with every meal? Yes, all dinners have meat. See individual show menus for more information.

Is there any steps getting to my seat? No, the theatre entrance is on ground level and there is a slope to walk down to the stage.

Are outside food or drinks allowed? No

Is the show family-friendly? Yes! All our shows are family/kid friendly.

Is the theatre handicapped accessible? Yes, it is located on a ground level and has a slope to get to seats.

What are your hours? We are open from 9AM-5PM during summer season and 9AM-4PM during winter season.

What shoes should I wear? Please wear closed-toed shoes for our ziplines and ropes course.

Where do I park? Park at the parking near the tower and ropes course. It is different from our main entrance.

Where do I get tickets on the park? Head inside the inspiration tower for tickets and more information.

 

When does Christmas start? Shepherd’s Christmas starts on Nov. 2nd. Select events start on different days. Learn more here.

Can I purchase a ticket the same day for North Pole Adventure or Trail of Lights? Yes, you can. We recommend purchasing tickets online to get through the line faster.

Will Santa be on your property? Yes, Santa will be at our North Pole Adventure.

Can you take cash or credit? Yes, we accept cash or credit card.

Is the Trail of Lights the same thing as North Pole Adventure? No, these are two separate events with completely different lights to view. The North Pole Adventure also offers activities including a visit from Santa and his reindeer.